Support Policy
At Edverse Global Bangladesh, we are committed to providing professional, timely, and reliable support to all students, clients, and partners. This Support Policy outlines the standards and procedures through which we deliver assistance to our users.
1. Scope of Support
Our support services cover the following areas:
- Guidance on study abroad opportunities and program selection;
- Assistance with application submission, document requirements, and deadlines;
- Information regarding scholarships, university partnerships, and admission criteria;
- Support with visa application processes and interview preparation;
- Clarification of service fees, payments, and refund policies;
- Technical support for issues related to our website or online platforms.
2. Support Channels
You may reach our support team through the following official channels:
- Email Support: [infobd@edverseglobal.com]
- Phone Support: [+8801814-725555]
- Office Visits: [House 15, level 5, Road 17, Block C, Banani, Dhaka-1213, Bangladesh]
- Website Contact Form: Available at https://edverseglobal.com/bangladesh/
For faster resolution, please include your full name, contact details, and a clear description of your issue when contacting us.
3. Response Time
We strive to respond to all queries within the following timeframes:
- Email Queries: 24–48 business hours
- Phone Calls: Immediate assistance during office hours
- Website / Contact Form Submissions: 24–48 business hours
- In-person Office Visits: As per scheduled appointments or walk-in availability
Note: Response times may vary during weekends, public holidays, or peak admission periods.
4. Office Hours
We use your information to:
- Provide consultancy, guidance, and support for study abroad opportunities.
- Process applications and share information with universities, embassies, or partner institutions (with your consent).
- Manage communications, respond to queries, and send updates.
- Improve website functionality, user experience, and service quality .
- Send promotional materials, offers, and event invites (if opted-in).
- Comply with legal and regulatory requirements in Bangladesh and abroad.
- Detect fraud, protect against misuse, and ensure system security .
5. Service Standards
We commit to:
- Providing accurate and up-to-date information based on verified sources;
- Treating all students and clients with respect and professionalism;
- Ensuring confidentiality of all shared information in accordance with our Privacy Policy;
- Escalating complex cases to senior consultants or management for resolution.
6. Responsibilities of Clients / Users
To ensure efficient support, clients must:
- Provide complete and accurate information when submitting inquiries;
- Respond promptly to requests for additional documents or clarification;
- Respect agreed timelines, submission deadlines, and scheduled appointments;
- Use official Edverse Global contact channels for all communication.
7. Escalation
If your query or concern is not resolved to your satisfaction:
- First, request escalation to a Senior Consultant.
- If unresolved, escalate further to the Branch Manager, Edverse Global Bangladesh.
- For formal complaints, submit a written request to [ infobd@edverseglobal.com]
All escalated cases will be reviewed and addressed within 7 business days.
8. Limitations of Support
- We cannot guarantee admission, visa approval, or scholarship awards, as these decisions are controlled by third-party institutions and government authorities.
- We are not liable for delays caused by universities, embassies, or external service providers.
- Technical support is limited to our website and online platforms; third-party systems are beyond our control.
9. Updates to Support Policy
We may update this Support Policy from time to time to reflect changes in operations or regulations. Updates will be posted on our website with a revised “Effective Date.”
10. Contact Us
For any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Edverse Global — Bangladesh
📍 Address
Dhaka Office: House: 15, Level: 5, Road: 17, Block: C, Banani, Dhaka , Bangladesh.
Phone : 01889-982911
01889-982915
Chittagong Office: Kazirbag Building (3rd Floor Apartment), House NO: 87, Road NO- 07, O. R. NIZAM Road, Chattogram, Bangladesh.
Phone : 01889-982914
Sydney Office: Suite 901/84 Pitt St, Sydney NSW 2000.
Phone : +61411070040
